Name and phone are typed here because iOS can't report either — the device name API returns a generic string since iOS 16, and there's been no way to read a device's own number since iOS 4. Both stay editable afterward.
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— · Company — ·
expires in —
Shown once. Close this and the code is gone — generate a new one if the tech misses it.
It shows on the phone the next time it checks in (the phone is also notified now) and stays there until the tech answers and clears it, or you clear it.
Answers appear in Outstanding → Follow-ups, and are texted to you if your user record has a Text replies to number.